Operations Business Analyst - Fashion Retail
Operations Business Analyst - Fashion Retail
The location of the role is Paddington, London (hybrid working).
The duration of the contract is 6 months.
The pay rate on offer is £350 - £400 per day (via Umbrella agency - inside IR35).
The client is a multinational high-street retailer.
Role Summary
An outcome driven business analyst, delivering end to end process stability across product set up and PO management, inbound compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment.
Core Deliverables
RACI clarity, SLA definition, control gate design, backlog reduction, process mapping, capability uplift, and cross functional governance.
Key accountabilities of the role
- Inbound compliance:
- Align Ops, Supply Chain, Buying & Merchandising on roles, responsibilities and escalation paths
- Support Operations Executive
- PO and pricing validation controls:
- Identify whether discrepancies are system driven, training driven, or discipline driven.
- Recommend and implement improved validation controls to prevent SRNI issues.
- Data integrity controls:
- Diagnose root causes of recurring data issues (barcodes, manufacturer codes, pricing).
- Assess capability gaps in Buying teams and offshore teams.
- Define "what good looks like" for product set up post integration
- End-to-endBuyability and availability oversight
- Map e2e process and establish a cross functional view of buyability blockers and systemic failure points
- Set up weekly triage; define and embed ownership at each stage of process
- Query log reduction and process stabilisation:
- Diagnose why query lines remain high and where bottlenecks sit
- Work with Buying & Merchandising and Ops to clear backlog
- Recommend process or automation changes to prevent re-accumulation
- SRNI process strengthening for transition:
- Ensure Buying & Merchandising team is fully equipped to manage SRNI (Stock Received Not Invoiced) during and after transition
- Define transition process
- Identify and close gaps in data, process or capability
- Cross-functional integration & change delivery - drive structured problem-solving and ensure actions are delivered
Key skills and experience
- Strong preference for Retail or Ecommerce industry experience
- Comfortable operating across functions and driving change
- Understanding of retail product lifecycle (e.g. product setup, PO creation, inbound logistics etc.)
- Strong problem-solving skills, attention to detail and ability to map end-to-end processes
- Self-starter. Ability to multitask, prioritise, and manage time effectively
- Excellent collaboration, communication and stakeholder management skills
- Operational pragmatism and hands-on delivery when required
- Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel
- Experience using Netsuite or RITHUM CommerceHub is a plus (not essential)
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