Customer Service Advisor
Gateshead
£25,000 per annum
Full Time, working 37.5 hours per week across Monday - Sunday between 8am - 8pm
Join our team at Tructyre and put your customer service skills to work in a role where every call matters.
The Customer Service Advisor role
- Taking inbound customer calls and creating work requests.
- Making outbound calls to depots to schedule jobs and provide updates.
- Producing accurate invoices using our internal systems and customer platforms.
- Resolving queries and complaints with ownership and urgency.
- Communicating across phone, email, and customer portals.
- Meeting individual and team KPIs such as call handling, accuracy, and productivity.
Requirements as a Customer Service Advisor
Essential
- Excellent customer service skills.
- Confident using computer systems (including Microsoft Excel).
- Experience handling high volumes of calls in a busy environment.
- Strong communication and problem-solving abilities.
Desirable
- Experience working with SLAs and KPIs.
- Previous call centre or office admin experience.
- Knowledge of UK geography and mapping systems.
Benefits as a Customer Service Advisor
- 264 hours Annual Leave (average 22 days)
- Additional holidays for long service
- A flexible pension scheme, including life assurance
- Enchanced maternity & paternity pay
- Medicash health cash planwhich includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
- Health and wellbeing program
- Tyre Discount Schemes
- Refer a Friend Scheme
- Company Sick Pay
If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you.
#J-18808-Ljbffr