Overview
Customer Service: Product Specialist (German or French Speaking). We’re looking for new Product Specialists with a track record of delivering high-quality Customer Service, ideally online via a digital ticketing system, and comfortable in a fast-paced environment. Roles are available for bilingual English/French and English/German speakers at a fluent level.
This is an opportunity to develop an in-depth knowledge of our roof tent and accessory range to help resolve enquiries for both potential and existing customers. We interact with our customers across a range of channels, including Phone, WhatsApp, Facebook Messenger, Instagram DM, Email and SMS.
Responsibilities
- Reply to customer enquiries through a range of channels via the Gorgias ticketing system
- Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
- Follow our standard processes at all times to ensure a smooth experience with returns, exchanges, etc.
- Work across a range of shifts each week, which can include evenings and weekends
- Adapt to changes and new processes quickly
- Work collaboratively to uphold and improve our 4.7*/excellent rating on Trustpilot
Ideal Candidate
We’re looking for driven individuals with a passion for outdoor adventure. You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
- Fluent in German or French is essential
- Positivity and creative thinking are a must. We’re an enthusiastic team of motivated individuals, and we’re looking for people who will fit right in from the get-go.
- You will have experience in:
- Providing a high level of customer service across a range of channels
- Performing in accordance with our KPIs and CSAT scores
- Using customer service or ticketing platforms (e.g. Zendesk, Freshdesk). Bonus points for previous experience with Gorgias
What We Offer
- Competitive salary
- Flexible shift patterns - 5 x 8-hour shifts a week, Monday to Sunday
- Hybrid work - evening and weekend shifts can be performed from home
- Free on-site parking (we are located in North Baddesley)
- Well-stocked office kitchen: selection of teas, coffee, biscuits, fruit
What You\'ll Love
- Casual dress code
- Relaxed and Friendly Company Culture
- A unique opportunity to work with a rapidly growing company set for global expansion
- Regular Team Socials and opportunities to test our product range
Job Details
- Job Type: Full-time
- Pay: £25,000.00-£26,000.00 per year
- Schedule: 8 hour shift, Monday to Friday, Weekend availability
- Experience: customer service: 1 year (preferred)
- Language: German (required)
- Licence/Certification: Driving Licence (preferred)
- Work Location: In person
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