Overview
One of our leading Hospitality Clients require a versatile Team Leader / Supervisor who can lead and drive high standards across multiple departments. You are essentially the "bridge" between management and the frontline team.
Role Overview
As a Supervisor / Team Leader, you are the hands-on operational lead. Your primary mission is to ensure high compliance and guest satisfaction by being physically present to coach the team, manage fluctuating guest demand, and maintain "brand standards" across Accommodation, Catering and Retail.
Key Responsibilities
- Departmental "Floater": You are anchored in Accommodation each week to oversee room audits. For part of the week, you will be covering other areas including the Bars, Shops or Restaurants based on the businesses needs.
- Operational Driver: You ensure the "Right People are in the Right Place at the Right Time" (RPRPRT) to handle busy periods and reduce guest queuing.
- Compliance & Audits: You are responsible for food safety standards, hygiene routines, stock rotation, and health and safety audits.
- Team Coaching: You don\'t just manage; you coach. You\'ll be on the floor teaching the team how to upsell (Spend Per Head), handle allergens, and deliver a "warm welcome."
- Guest Experience: You monitor guest feedback, resolve complaints on the spot, and ensure every venue looks "abundant and clean."
Core Requirements
- Adaptability: Ability to switch gears between housekeeping standards and food safety/bar operations.
- Leadership: Strong coaching skills and the ability to manage the full "employee life cycle" (onboarding, training, and performance management).
- Commercial Awareness: A focus on driving revenue through upselling, promotions, and efficient stock control.
- Communication: Acting as the main link between Managers and the team to ensure daily plans are actually executed.
Target Keywords for Your CV
- Operational Excellence
- Team Coaching & Development
- Compliance & Auditing (CAFF/Food Safety)
- Guest Experience
- Revenue Growth / Upselling
- Dynamic Deployment / Resource Management
- Brand Standards
- Stakeholder Relationship Management
Onsite accommodation is available
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