General Manager
Position: Windsor Leisure Centre
Salary: Up to £50,000 pa, depending on experience
Contract type: Full-time, Permanent
Overview
Leisure Focus is recruiting for the position of General Manager at Windsor Leisure Centre. The successful candidate will take the lead role in developing Windsor Leisure Centre, as well as having an influential role in expanding the Leisure Focus business. Reporting to the Contract Manager, this role is an exciting opportunity for someone to have a strong influence on the culture, direction and success of a flagship leisure facility. As a company, Leisure Focus has ambitious plans and is looking at innovative ways to engage the local community through the leisure offer. This specific role will also lead key Leisure Focus projects across the business, particularly with digital development plans.
The post holder will inspire and lead the teams to ensure the highest standards of delivery at all times. The role will be responsible for ensuring that the Trust’s operations are fully compliant with relevant legislation as well as managing and developing the Centre’s community engagement work and wider commercial offer.
Roles & Responsibilities
Primary objectives for the General Manager will be:
- Ensure the highest possible standards of Health and Safety and customer care within the Centre
- Develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre
- Assume shift management responsibility for the centre to maximise total performance and maintain the highest standards of customer care
- Assist the Contract Manager in financial planning and budget setting to maximise profitability of the business
Day‑to‑day tasks:
- Create and execute strategic and operational plans within your centre of responsibility
- Provide clear direction and guidance to your team
- Maintain adherence to all legal, regulatory, ethical, and social standards
- Promote creativity and continuous improvement within the centre
- Drive, coordinate, and successfully deliver change initiatives
- Establish and maintain strong partnerships with stakeholders
- Oversee and control budgets and financial resources for all departments within the centre
- Oversee a portfolio of aligned and interrelated projects
- Ensure high levels of customer satisfaction
- Effectively split time between responsibilities and business development project work
- Maintain a high level of cleanliness at the Leisure Centre
- Carry out all Health and Safety procedures at all times
- Provide appropriate staff training and development through regular 1‑1, group meetings and PDR
- Identify and assess the feasibility of new activities that the Centre could offer
- Achieve maximum levels of participation in all courses and activities, monitoring cost effectiveness and rectifying areas of low performance
- Assist in marketing and publicity of all activities and events, and develop distribution networks for promotional materials and merchandising of products
- Ensure sufficient staff are available for safe, high‑quality functioning of the Centre
- Help drive revenue and control expenditure so monthly targets are achieved
- Undertake any other duties as required to ensure the business objectives of the contract are achieved
The Candidate
- Proven experience leading and managing teams effectively
- Skilled in analysing business issues and creating marketing plans
- Experienced in preparing and presenting project reports
- Able to influence and motivate staff at all levels
- Strong at meeting deadlines and managing multiple priorities
- Excellent communication and IT skills
- Ability to contribute to organisational strategy
- Knowledge of leisure centre operations, programming, and finances
- Understanding of KPIs and how to use them for improvement
- Up‑to‑date on leisure, fitness, and lifestyle trends
- Insight into customer expectations in health and fitness centres
- Track record in managing busy wet and dry leisure facilities
- Achieved measurable success in business growth and customer service
- Proven ability to drive change through leadership and team influence
Qualifications
It will be desirable that the post holder has a recognised qualification in Leisure Management, Project Management or a related subject.
Preferably, the successful candidate will have knowledge and skills in the leisure or a related industry.
A First Aid at Work Qualification is required.
A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.
DBS Disclosure is required for this regulated post. If the individual does not already hold a DBS Disclosure, it will be necessary to submit the post holder for a DBS check.
Leisure Focus ensures that all customers have access to activities regardless of race, sex, age, religion, financial circumstances, or physical or mental ability.
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