General Manager

• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you passionate, professional and driven? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for aGeneral Managerwho motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are aGeneral Managerwho thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

We operate 4 locations within Portsmouth Historic Quarter comprising of 1 restaurant, 2 cafe's, 1 Foodhall and 1 ice cream van.

The successful candidate will lead a team of 60 employees over a 7 day operation and focus driving the business to continously improve.

Key Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Qualifications

We are seeking a dynamic and passionate General Manager to lead operations at one of our most distinctive and historic venues. Open seven days a week, our establishment blends heritage charm with a vibrant, contemporary dining experience, requiring a hands‑on leader who thrives in a fast‑paced environment.

This is an exciting opportunity for an experienced hospitality professional who is driven by excellence, inspires high‑performing teams, and is committed to delivering exceptional guest experiences every day. You will play a pivotal role in shaping the culture, maintaining the venue’s reputation, and ensuring smooth, efficient operations across all service periods.

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Ability to prioritise multiple projects in a fast‑paced, multi‑faced, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

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