At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.
Overview
We’re looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes and create a robust operating model.
How You’ll Make an Impact
- Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities.
- Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard.
- Support New Business Initiatives: Play a key role in due diligence, contracting and ensuring a smooth transition to go‑live.
- Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures.
- Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes and support the offshoring of new activities.
- Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business.
About You & Qualifications
- Experience: A seasoned professional in occupational pension scheme administration with a strong background in transformation initiatives.
- Analytical Skills: A logical approach to problem‑solving, with the ability to use data and metrics to drive performance and efficiencies.
- Communication: Strong literacy skills, confidence in providing feedback and the ability to influence internal and external stakeholders.
- Customer Focus: A commitment to continuous improvement and delivering exceptional customer service.
- Interpersonal Skills: Self‑motivation, the ability to work independently and a passion for championing change.
- Technical Knowledge: Proficiency in Microsoft Office and pension administration systems.
Desirable
- APMI or EPMI qualifications.
- Knowledge of industry developments and trends.
Compensation and Benefits
- Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
- Defined contribution pension scheme, with Gallagher contribution.
- Life insurance of 4x basic annual salary, up to 10x with top‑up.
- Income protection covering up to 50% of annual income, with options to top up.
- Health cash plan or private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership, with over 3,000 gyms nationally.
- Season ticket loan.
- Access to a discounted voucher portal to save money on weekly purchases.
- Emergency back‑up family care.
- And many more.
Inclusion and Diversity
We value inclusion and diversity (I&D) as a core part of our business, embedded into the fabric of our organisation. We embrace diverse identities, experiences and talents, allowing us to better serve our clients and communities. Gallagher is Disability Confident and committed to inclusive recruiting and supporting employees with long‑term health conditions or disabilities. We provide reasonable adjustments upon request via TAGlobalSupport@ajg.com. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be a Living Wage employer and is committed to diversity and opportunity for all. We prohibit any form of less favourable treatment on the basis of gender, race, disability, sexual orientation, religion, age, national origin and any other protected characteristic. Equal employment opportunity is extended in all aspects of the employer‑employee relationship. Gallagher will make reasonable accommodations to known physical or mental limitations of a qualified person with a disability unless it would impose undue hardship on the operation of our business.
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