Customer Service Consultant

TSB Bank Plc – Customer Service Consultant – 12 Month Fixed Term Contract – Branch Banking – Location: Oswestry – Full Time – Flexible hours between 8am and 8pm Monday to Saturday on a rotational basis – Salary: £26,923 (£24,700 base plus cash allowance of £2,223) – Excellent benefits.

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. You will be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering financial support that might even change their lives, you’ll build a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile app.

Location

Candidates must be able to commute to other branch locations, typically within a journey from home to work of up to 1¼ hours (approximately 25 miles), which is considered reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,223) taken as cash in your pay or spent on flexible benefits (dental plan, cycle to work, extra holidays, etc.).
• Variable pay award (5% / £1,235 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%.
• 25 days holidays (plus bank holidays).
• Private healthcare.

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