Job Overview
We are seeking a permanent Customer Service Advisor based in Newtownards.
Salary: Up to £27,976.00 annual salary (monthly pay). £1,000 Joining Bonus (£500 after 3 months, £500 retention bonus after 12 months). Hybrid working options: 2 days in the office each week after successful completion of 3 weeks training and 4 week grad bay (training and grad bay fully office based).
Details
- Start date: Various dates from May 2026
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week, hours worked between 07:00 and 23:00 (on‑site hours 08:00-20:00)
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check; must provide physical documentation of last 2 years employment history and last 5 years address history
Key Responsibilities
- Provide outstanding customer service at first point of contact and help the organisation achieve its goals.
- Educate customers on banking options and support them to choose services that meet their personal needs.
- Accurately and compliantly complete processes and procedures, delivering a seamless and positive experience.
- Take corrective actions to deliver good customer outcomes and mitigate gaps when identified.
Your Duties Will Include
- Deliver excellent service, keeping customers' needs and financial goals in mind.
- Educate customers on available banking options.
- Compliantly complete processes and procedures, ensuring seamless experience.
- Maintain relationships within the department to support customers and understand wider business objectives.
- Resolve complaints and errors quickly and restore relationships.
- Ensure every interaction leaves customers satisfied.
Skills & Qualifications
- Experience in a customer service environment and managing customer relationships.
- Excellent organisational and time management skills to meet performance measures.
- Excellent communication skills, verbal and written.
- Background of working within a regulatory environment.
- Proficient use of Microsoft Office.
- Customer focused attitude.
Benefits
- Perks at Work – Savings Discounts / Free Online Classes.
- Help@Hand – Savings Discounts, Podcast, Wellbeing Resources, Webinars, Access to GP’s, Mental Health Support, Financial Advice, Legal Advice.
- Critical Illness – up to £10,000.
- Cycle to Work Scheme.
- Eyecare support voucher.
- Holiday Purchase Scheme.
- Length of Service Awards.
- Workplace Pension.
- Monthly Inspire Awards – for the best of the best.
- Refer‑A‑Friend earns up to £1,200.
- Monthly Wellbeing Webinars.
- Dedicated Employee Experience Progress – support TP journey.
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