Overview
Travel Operations Executive
Base Salary to £35,000 + Bonus and Great Benefits. Hybrid - Wiltshire. Our client is an award winning travel company who specialise in high end luxury safaris. They create unforgettable tours which are focused on personalised design, authentic experiences, and responsible travel within Botswana, Ethiopia, Kenya, Malawi, Madagascar, Namibia, South Africa, Tanzania, Uganda, Zanzibar etc. This role is offered on a hybrid basis.
Responsibilities
- Support the sales team throughout the entire sales process
- Ensure the highest standards of client care at all times
- Check availability of ground arrangements and prepare quotes for the sales team
- Monitor deadlines for provisional reservations and confirmations
- Finalise itineraries and book all aspects of client trips
- Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded
- Work with the sales team to deliver exceptional customer service and problem resolution pre, during, and post-trip, addressing concerns and special requests to ensure client delight
Experience & Skills
- Previous travel experience in a similar operations or support role
- Good attention to detail
- Ability to multi task and work under pressure
- Good communication skills
Salary & Benefits
- Base salary of up to £35,000 based on experience
- Annual bonus based on company performance
- 2 guaranteed fam trips per year
- Full training and mental wellbeing support
- Monday to Friday role
- 28 days annual leave
- Hybrid working
- Birthday off
- Childcare voucher scheme
- Cycle to work scheme
- Regular social events and incentives
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