This position is offered on a 6 Month Fixed Term Contract.
ABOUT THE ROLE
You will act as the main point of contact for maintenance requests and client service enquiries, coordinating work with internal teams and contractors. You will manage both reactive and planned repairs for clients across the UK, arrange site access permits, and ensure all jobs are accurately logged and tracked. Responsibilities include updating stakeholders and client systems with the latest status, manually updating platforms where required, monitoring API performance, driving metrics, and developing expertise in client systems to identify and resolve risks or trends.
WHAT YOU WILL BE RESPONSIBLE FOR
- Liaise with subcontractors and suppliers for updates, quotations, and reports.
- Meet or exceed SLAs and KPIs; record mitigation information on incomplete jobs.
- Allocate jobs based on urgency, skillset, and location as required.
- Uphold company reputation and fulfill moral/legal responsibilities.
- Obtain permits for all reactive and planned works.
- Escalate SLA issues quickly and update mitigation actions in internal/client systems.
- Monitor and report API functionality on client third-party systems.
- Understand client third-party platforms to optimise performance.
- Maintain accurate job progress records for clients, engineers, and stakeholders.
- Review documentation for scope alignment and initiate related jobs or quotes as needed.
- Assist with compiling data for internal and client reports.
- Escalate urgent matters to designated management.
- Build strong relationships internally and externally.
- Collaborate across teams to enhance the client experience and reduce escalations.
- Serve as primary helpdesk contact; efficiently organise and log maintenance issues.
WHAT WE ARE LOOKING FOR
- Good basic written and numerical skills and comfortable working with Microsoft office.
- Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
- Ideally experience of working in a fast-paced helpdesk.
- A bonus would be if you have experience working for a service provider with an understanding of SLA s, KPI s, compliance, quote turnaround etc. (not a dealbreaker if you don t).
- Previous experience of working to deadlines and multitask.
- A background / understanding of general engineering practices (a nice to have but not essential).
- A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
- Strong relationship management skills internal and external.
ADDITIONAL DETAILS
- Core hours: Monday - Friday 9:00am - 17:00pm
- Competitive starting salary
- Full training delivered via our core trainer and team.
- 1 Day of home working following an initial training period
- Free parking but also accessible via public transport.
EQUAL OPPORTUNITIES
Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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