Pinnacle Group are looking to recruit a Property Coordinator to aid in the smooth operation of our property management services. This position involves managing site mailboxes, responding to housing management enquiries, and delegating more complex issues to Property Managers. The role also includes working on the client portal to allocate cases and repairs, handling invoices, sending complaint acknowledgements, and overseeing the mutual exchange process alongside Property Managers.
This role is remote with the working hours of 9am - 5.30pm Monday - Friday.
Key responsibilities
- Lead and manage the administration of the client's customer portal and site mailboxes. Responding to housing management queries and allocating cases to the Property Managers and Income Team where applicable. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
- Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client.
- Send complaint acknowledgements and assign them to Property Managers
- Communicate clearly and effectively with residents, managing the digital customer contact.
Key requirements
- Excellent administrative skills
- Ability to meet deadlines with strong organisational skills
- Experience in Affordable Housing
- Microsoft efficient
We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
Benefits
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
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