Company Overview
My client is a specialist property management business known for delivering innovative, client-focused solutions. The team is committed to providing an exceptional standard of service to both clients and occupiers, consistently setting benchmarks for quality and professionalism across the sector.
My client is proud to champion equality, diversity, and inclusion, fostering an inclusive and supportive workplace where individuals from all backgrounds can thrive. By embracing diverse perspectives, the business builds dynamic, forward-thinking teams that drive long-term success.
Job Summary
My client is seeking to hire an Associate Director, who will play a pivotal role in driving performance and delivering high-quality property management services across a varied portfolio. The successful candidate will act as an ambassador for the business, leading by example, serving as a trusted figure for colleagues, clients, occupiers, and service partners.
You will demonstrate a strong understanding of the commercial and financial impact of your work, ensuring your contribution aligns with wider business objectives. A key part of the role will involve nurturing and strengthening client relationships, delivering consistently high levels of satisfaction and supporting long-term partnerships.
Key Responsibilities
- Deliver property management services to a high standard across a diverse portfolio
- Work closely with senior colleagues to identify and implement service improvements
- Support and mentor junior members of the surveying team, embedding best practice across the business
- Actively contribute to the delivery of company strategy
- Ensure compliance with Property Management and Duty of Care Agreements
- Carry out and document regular property inspections, following up on actions proactively
- Collaborate with clients and consultants to support sustainability initiatives and ESG objectives
- Provide trusted advice to clients on landlord and occupier matters
- Build and maintain strong relationships with occupiers, professional teams, and stakeholders
- Hold regular occupier meetings to maintain service standards and address issues promptly
- Work closely with client accounting teams on budgets, service charges, and reconciliations in line with RICS guidance
- Prepare and manage service charge budgets in compliance with the RICS Service Charge Code
- Advise clients proactively on service charge performance and value for money
- Partner with facilities management colleagues to ensure full statutory and operational compliance
Key Skills & Competencies
- MRICS qualification preferred
- Minimum of 6 years’ commercial property management experience
- Strong leadership and people management skills
- Advanced financial, budgeting, and forecasting capability
- Excellent negotiation and problem-solving ability
- Strong knowledge of property law and lease administration
- High standard of client and occupier relationship management
- Strong understanding of ESG considerations within property management
- Self-motivated with a commitment to high-quality delivery
- Clear, confident, and engaging communicator
- Highly organised with the ability to manage complex workloads
- Flexible approach to working patterns
- Excellent knowledge of the commercial property sector and evolving market trends
- Able to work autonomously while remaining connected to the wider team
Salary
Up to £80,000 + benefits and strong bonuses
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