Internal Sales Executive
Location: Daventry
Salary: £29,000-£32,000
Hours: Monday to Thursday: 08:15-16:45; Friday: 08:30-16:00
Interaction Recruitment are supporting our client in Daventry with their hiring of an Internal Sales Executive on a permanent basis. They have a close knit team and you'll be an important part of their operation.
This role will combine customer service, knowledge of the product range and sales expertise. You will be the first point of contact to many customers, and will be there to provide product and service advice, handle enquiries and identify opportunities to grow sales and margins.
Key Responsibilities
- Handle customer enquiries professionally via telephone and email, delivering an outstanding customer experience
- Process customer orders, quotations, and sales transactions accurately and efficiently
- Advise customers on product availability, pricing, and stock levels, ensuring all information is captured correctly
- Prepare and follow up on quotations and open enquiries to maximise conversion
- Provide technical advice and specialist product knowledge to support customer needs
- Hitting daily/weekly/monthly KPI's by proactively contacting new and existing customers through warm and cold outbound calls within your allocated region
- Identify opportunities to cross-sell and up-sell products and promotions
- Build and maintain strong, long-term customer relationships
- Work closely with the Purchasing and External Sales teams to ensure smooth order fulfilment and sales efficiency
- Manage customer issues, including order queries and complaints, ensuring timely resolution and accurate documentation
- Support sales campaigns by sending literature and catalogues and following up accordingly
- Maintain accurate records and update customer information on internal systems
- Work collaboratively within a small, target-driven team to achieve territory and company goals
- Attend meetings, training sessions, and regular 1-to-1s with your manager
What We’re Looking For
- Excellent written and verbal communication skills with a confident and professional telephone manner
- A strong focus on customer experience and relationship building
- Sales-driven mindset with enthusiasm for meeting and exceeding targets
- Ability to learn new products, services, and systems quickly
- Proactive, positive, and 'can-do' attitude
- Strong organisational skills with the ability to manage your own workload effectively
- Comfortable working under pressure, both independently and as part of a team
- Confident, enthusiastic, and self‑motivated approach to work
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