Department:Student Support
Location:Role holder can be located in East London, West London or Leeds
Type of Contract: Full Time / Permanent
About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision:Changing Lives through Education
The Role: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. FAOs are required to provide a professional clerical service and collaborate with colleagues within the faculty to ensure relevant faculty and student administration is constantly completed correctly and on time. You will also:
- Ensure faculty and student administration is consistently completed professionally, accurately and on time.
- Complete SST administration connected to tracking student performance data through Power BI and other reports
- Process mitigating circumstances, withdrawals and deferrals
- Liaise with student services, Academic Standards and Quality Office and other professional services
What the Role Involves:
- Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
- Complete timely and accurate general faculty administration with indirect resolution to student queries or issues. For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.
- Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills
- Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement
- Provide a full clerical and administrative support for the faculty, including recording and monitoring student absences, answering administration queries and sending students assessment submission reminder emails.
- Be proactive in highlighting administrative issues that may require escalation. This to include, informing SFAs, and following up with students once support/initiatives are put in place.
- Use their administrative knowledge of GBS policies, procedures and academic regulations/extenuating circumstances to fully support students.
- Assist lecturers and level leaders with faculty administration, data and queries. For example, completing the administration for student success projects, coordinating faculty meetings and completing the associated paperwork.
- Support other Faculty Administration Officers to cover for colleagues’ absence or during busy periods.
About You:
- Experience in working in administration services
- Experience of working in a widening participation environment, where English is not the primary language
- Bachelor’s degree
- Effective administration, organisational and conflict management skills
- Have excellent administration and communication skills (verbal and written).
- Be committed to working as part of a team and be able to work under pressure and to deadlines
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Experience in working in administration in FE/HE
- Experience in working in administration
- Excellent ability to process administrative queries with a student focused service approach
- Have a proactive outlook to work
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral schemeDiscretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas(Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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