Assistant Contracts Manager, Ipswich IP3. Ref: VIV014
About the role
Vivo Group Limited is a family-run cleaning company based in Ipswich, dedicated to delivering high-quality commercial cleaning services. We pride ourselves on our commitment to excellence and customer satisfaction, fostering a friendly and professional work environment.
We are seeking an Assistant Contract Manager to oversee and coordinate our cleaning contracts, ensuring smooth operations and client satisfaction as well as cover cleaning where required. This role is based in Ipswich and surrounding areas and offers an exciting opportunity to contribute to a reputable family business committed to quality service.
This is an excellent opportunity for somebody who is career driven as there is huge scope for progression within Vivo Clean.
Responsibilities
- Manage and oversee cleaning contracts under guidance from the Contracts Manager
- Coordinate with cleaning teams and clients to meet service standards.
- Monitor contracts and address any issues promptly.
- Cover cleaning for sites (yes, there will be cleaning involved too!)
- Training for staff
- Prepare reports and documentation related to contract performance.
- Collaborate with management to improve service delivery.
- Ensure health and safety standards are maintained.
- Maintain strong relationships with clients and staff.
- Some office work will be required too.
Requirements
- Proven experience in cleaning / facilities and ideally in a Supervisory role at least.
- Must be flexible due to job's demands.
- Strong negotiation and communication skills.
- Proficiency in Microsoft Project, Outlook, Excel, and Word.
- Excellent organisational and leadership abilities.
- Ability to manage multiple contracts simultaneously.
- Valid UK driving license
- Good knowledge of the cleaning industry.
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