Ocean Import Coordinator - Ipswich - Up to £38,000
Are you an experienced import professional looking for your next challenge?
A highly respected, multi award-winning logistics and supply chain solutions provider is looking for a Sea Freight Import Coordinator to join its busy import team based in Ipswich.
In this role, you will manage sea freight shipments from origin through to final delivery while delivering a high level of customer service and ensuring efficient operational performance. This is an excellent opportunity to work in a fast-moving logistics environment where collaboration, innovation, and professional development are encouraged.
What's On Offer
- Up to £38,000
- Monthly bonus
- Hybrid working - 2 days from home
- Healthcare plan
- Cycle to work scheme
- Gym and experience-day discounts
- Loyalty and recognition rewards
Key Responsibilities
- Managing end-to-end sea freight import shipments
- Liaising with overseas agents, clients, and suppliers to ensure timely cargo dispatch
- Handling shipments accurately within CargoWise in line with agreed KPIs
- Maintaining high standards of data quality to ensure clients receive real-time updates via the company's visibility platform
- Ensuring the timely receipt and processing of shipping documentation and customs clearance information
- Coordinating and organising final delivery arrangements in line with client requirements
- Proactively tracking shipments and resolving delays or operational issues
- Ensuring client Standard Operating Procedures (SOPs) are consistently followed
- Producing accurate invoicing and job costing
- Building and maintaining strong client relationships to support long-term business growth
Skills & Experience Required
- Proven experience in sea freight import operations within a freight forwarding environment (essential)
- Experience with CargoWise or a similar Transport Management System (desirable)
- Strong organisational and time-management skills
- Excellent communication and customer service abilities
- High attention to detail with effective problem-solving skills
- A proactive and solutions-focused approach
- Experience with purchase order management is advantageous
WR is acting as an Employment Agency in relation to this vacancy.
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