Benefits
Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme
What to wear
Smart casual
The Role
The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team.
Role Responsibilities
- Provide administrative support to Solutions and Marketing Team
- Assist with the creation, tracking, and follow-up of sales opportunities and proposals
- Maintain regular communication with customers to ensure satisfaction and engagement
- Identify opportunities to cross-sell or upsell additional services
- Assist in planning and supporting account plans
- Ensure customer orders and service cases are complete and accurate before handover
- Liaise with internal departments to coordinate service delivery and resolve queries
- Support the onboarding of new customers, ensuring a smooth and professional experience
- Help maintain internal documentation, CRM, knowledge bases, and process guides
- Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups
- Participate in training and development activities to build product and process knowledge
Skills, Knowledge & Experience
- Strong organisational and time‑management skills
- High accuracy and attention to detail
- Ability to prioritise and manage multiple tasks simultaneously
- Proactive approach to problem‑solving
- Strong interpersonal skills and confidence interacting across teams
- Competent in producing reports, presentations, and structured documentation
- Relationship‑building and customer service skills
- Ability to work under pressure and meet deadlines
- Process‑driven mindset with ability to follow structured workflows
- Understanding of end‑to‑end sales processes and sales cycles
- Familiarity with CRM systems and pipeline management
- Knowledge of quoting, proposal creation, and contract processes
- Basic awareness of marketing–sales alignment (lead management, campaigns, events)
- (Desirable) Knowledge of IT / Managed Services environments
The Interview Process
☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.