Overview
A growing and dynamic flexible workspace provider seeking a Sales & Client Experience Manager (Centre – Commercial & Client Experience) in a refurbished office. This is an exciting opportunity for a commercially focused professional who enjoys selling meeting rooms, building client relationships, marketing services, and networking locally to grow business revenue and centre engagement.
Location: Reading (Fully Site-Based - 5 Days per Week)
Salary: £50,000 Base Salary + OTE £55,000-£60,000
Employment Type: Permanent
Working Hours: 40 Hours per Week
Role Purpose
The Centre Commercial & Client Experience Manager will be responsible for driving commercial growth and client engagement across the centre, with a strong focus on meeting room sales, coworking memberships, and events revenue. This role is ideal for someone who thrives in a customer-facing, sales-led environment, enjoys networking within the local business community, and takes pride in creating a vibrant, professional workspace experience. While operational oversight is required, the primary emphasis of the role is commercial performance, relationship building, and revenue generation, rather than traditional operations management.
(Note: This is not a traditional operations-led role — the focus remains on client engagement and commercial success.)
Key Responsibilities
Commercial Growth & Revenue Generation
- Drive revenue through the sale of meeting rooms, event space, and coworking memberships
- Proactively identify and secure new business opportunities through networking, referrals, and local partnerships
- Build strong relationships with existing clients to encourage repeat bookings and upselling
- Promote the centre's facilities and services to prospective customers
- Achieve and exceed monthly and annual revenue targets
- Maintain accurate sales pipelines and reporting activity
- Work collaboratively with the wider business to maximise commercial performance
Marketing & Community Engagement
- Support and deliver local marketing initiatives to promote centre services
- Attend and host networking events to increase brand visibility
- Create engaging community events that encourage client interaction and retention
- Use digital channels, local partnerships, and promotions to drive enquiries
- Act as a visible ambassador for the centre within the local business community
Customer Experience
- Deliver a high-quality customer journey from enquiry through to booking and ongoing use
- Provide exceptional customer service to all visitors, members, and guests
- Build long-term relationships with clients to ensure high satisfaction and retention
- Manage customer feedback and identify opportunities to improve services
- Ensure meeting rooms and communal areas are presented to high standards
Site & Day-to-Day Coordination
- Oversee the smooth day-to-day running of the centre environment
- Coordinate meeting room bookings, event setups, and customer requirements
- Liaise with suppliers and contractors as required
- Maintain professional presentation standards across the centre
- Ensure health & safety processes are followed appropriately
Required Experience & Skills
- Proven experience in sales, meetings & events, hospitality, or flexible workspace environments
- Strong track record of selling meeting rooms, events, or service-based offerings
- Confident networker with the ability to build strong business relationships
- Experience promoting services through marketing and local engagement
- Excellent customer service and communication skills
- Target-driven with a commercial mindset
- Strong organisational skills and attention to detail
- Confident using Microsoft Office (Word, Excel, Outlook)
- Personal Attributes: Highly motivated and commercially driven; confident engaging with businesses and clients; proactive and solutions-focused; professional and approachable; strong relationship builder; able to work independently and take ownership of performance; enthusiastic about networking and representing the brand
Benefits
- On-Target Earnings (OTE): £55,000-£60,000
- Opportunity to work in a vibrant, professional workspace environment
- Career development opportunities within a growing organisation
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