Business Development Manager

Company: Clarity Pharma Ltd

Location: Essex

Posted: April 24th, 2026

To work with customers that prefer to order via online portals and cascade providers
To gain and develop new business - Working with cascade providers to increase our current trading base
To have joint responsibility for a database of existing and target customers across our 'house' account database
To pro‑actively contact existing customers to maintain and grow the business with their accounts
To assist in resolving all customer queries, including complaints when required
To ensure all customer enquiries are managed in a professional and timely manner
To collaborate with various departments to seek further product information to resolve queries
To develop a good working knowledge of the product range and industry to engage with the customer and provide an efficient front‑line service
To work to Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction and performance
To complete the monthly targets set
To follow procedures for each task and process/request including logging, processing and progress chasing enquiries
To complete various department administration as required by the business
Responsible for our company enquiries inbox

Previous Telesales / phone experience - Preferred but not required
A proven KPI record, with commitment to reach targets and deadlines (E)
Strong commercial awareness, sound judgement and competent in making business decisions (E)
Strong computer skills with excellent verbal & written communication skills (E)
Good administrative and organisational skills (E)
Pro‑active, hard working with a positive can‑do attitude (E)
Can work on your own initiative as well as in team (E)
Confident and innovative approach to work (E)
Attention to detail and high levels of accuracy in your work (E)

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