Business Support Administrator – Job Description
The Business Support Administrator plays a vital role at the heart of the business, supporting the smooth running of operations, sales, and procurement activities. This is a varied and fast paced position, ideal for someone who is highly organised, detail oriented, and enjoys managing multiple tasks efficiently.
In this role, you’ll be involved in preparing customer quotations, purchasing equipment, maintaining accurate renewal records, and supporting senior team members. You’ll also take ownership of a range of administrative tasks that keep workflows running seamlessly across the business, making you a key contributor to overall success.
You’ll be joining an energetic, modern, and stylish workplace, where collaboration and innovation are encouraged. As part of a dynamic and growing business, you’ll have the opportunity to make a real impact while developing your skills, with full training and ongoing support provided to help you succeed.
Key Responsibilities
Quoting
- Prepare customer quotes using previous quotes and knowledge of computers/IT equipment.
- Source appropriate equipment and solutions as needed.
- Create quotes using our quote system and email them to customers.
- Follow up on unaccepted quotes.
- Process accepted quotes into tickets.
Procurement
- Purchase equipment as required.
- Use CRM to create purchase orders.
- Check deliveries and chase suppliers for undelivered items.
- Add equipment to asset inventory and allocate to team.
- Process RMAs and ensure accurate tracking of returns.
- Process renewals for licences and warranties.
- Contact customers to confirm renewal requirements.
- Prepare and send renewal quotes.
- Cancel or purchase renewals as instructed.
- Update related records and documentation within internal systems.
Collections and Deliveries
- Keep track of collections and deliveries.
- Book courier to post kit to customers.
Finance Support
- Provide administrative support to the finance function as required.
Administrative Tasks
- Provide administrative and operational support to senior team members as needed.
- Perform checks and comparisons between internal systems and supplier systems.
Required Skills & Attributes
- Strong working knowledge of Microsoft Word and Excel.
- High level of accuracy and excellent attention to detail.
- Good communication skills (both written and verbal)
- Ability to follow a prioritised task list or independently manage priorities effectively.
- Confident in learning and using business systems such as Quoter, Autotask, and IT Glue (full training to be provided).
What We Offer
- Competitive salary (based on experience)
- 22 days’ annual leave (excluding Bank Holidays)
- 1 extra day annual leave for each year of service (up to a maximum of 25 days)
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