Role Overview
We are currently looking for a Project Manager in the Brandon area to join our team on a full-time, long-term basis, working closely with our installation teams and customers to deliver high-quality bathroom projects. This opportunity is with a respected and growing company within the home improvement and installations sector. You'll play a key role in ensuring a smooth customer journey from initial survey through to final installation, working in a business that values customer care, technical excellence, and strong team collaboration.
Key Responsibilities
- Managing the full customer journey from survey through to installation completion
- Carrying out detailed technical surveys and producing accurate specifications
- Overseeing bathroom installation projects and resolving on-site challenges
- Working closely with installers to ensure high-quality delivery and customer satisfaction
- Managing customer relationships, including vulnerable and elderly clients with care and professionalism
- Handling reactive works, warranty issues, and escalations
- Collaborating with Sales, Operations, and internal teams to maintain service standards
- Monitoring KPIs such as installation timelines, costs, and customer feedback
- Supporting and developing an effective, skilled installer network
Qualifications
- Previous experience in project management within construction or installations
- Strong technical knowledge of bathroom fitting or similar trades
- Experience carrying out surveys and producing detailed plans (CAD knowledge desirable)
- Excellent communication and customer service skills
- The ability to manage multiple projects and work proactively
- A strong understanding of health & safety and customer-focused regulations
- Experience working with CRM systems or field-based software
Benefits
- £40,000 - £50,000 per annum
- £4,800 per year car allowance
- Monday - Friday, 40 hours per week
- Pension: Standard auto enrolment
- 25 days plus bank holidays, increasing by 1 day per year after 2 years of service (up to 30 days)
- Birthday leave: Paid day off on your birthday (in addition to annual leave)
- Full-time, permanent position
- Company support and ongoing development
- Opportunity to work with a growing and reputable business
- Long-term career progression opportunities
Location & Travel
This is a field-based role, covering installations within your geographical area, with travel to customer homes and sites required.
If this Project Manager role sounds like something you'd be interested in, apply now or call Alex on (phone number removed)
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