Contract: Fixed term contract, 6 months
Working Pattern: Monday to Friday, 9.00am to 5.30pm
Location: Southwold High Street
About The Role
This is a front‑facing, office‑based role at the heart of our Southwold high street presence. You’ll be the first point of contact for customers, homeowners and partners, managing walk‑ins, phone calls and day‑to‑day admin that keeps our holiday cottage business running smoothly. You’ll start your day in the office, welcoming customers, answering questions and helping guests book their next stay. From supporting established homeowners to assisting new owners letting their property for the first time, you’ll quickly build knowledge across the business and become a go‑to person in the office. It’s a varied role with plenty of face‑to‑face interaction, ideal for someone who enjoys being busy, visible and involved.
What You’ll Be Doing
- Manning the office and being the friendly first face customers see and speak with
- Dealing with walk‑ins throughout the day and helping customers book holiday cottages
- Answering phone calls and making outbound calls where needed
- Supporting new owner lettings and established homeowners
- Liaising with housekeepers and supporting day‑to‑day operational queries
- Using systems and admin tools to support Homeowner Account Manager admin
- Building strong knowledge of our properties, services and local area
- Keeping the front of house organised, welcoming and professional at all times
What we’re looking for
- Confident and approachable in a customer‑facing role
- Comfortable dealing with walk‑in customers and phone enquiries
- Organised, reliable and happy to support with a wide range of admin tasks
- Curious and keen to learn about holiday cottages, owners and operations
- Happy working full‑time in an office environment
- Experience in customer service, hospitality, tourism or office administration is useful but not essential
What you’ll get
- A fixed term role for 6 months
- Monday to Friday working hours, 9.00am to 5.30pm
- Office‑based role on Southwold High Street
- Exposure to all areas of a holiday cottage business
- Training and support to build confidence and knowledge
- A friendly, close‑knit team environment
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