Marketing Tech background is essential
Duration: Initially a 3-month contract, with strong anticipation of extending to an 18-month engagement.
Working Setup: Full-time (5 days per week).
Location: London-based (Hybrid).
Requires 1 to 2 days per week in the London office.
Note: As the end-client is based in France, some occasional travel to France may be required.
*Please not this is a contract role and you must be registered as an independent contractor*
About the Role
We are seeking an experienced contractor to join our Client Services team, focusing on account management and relationship building for a major Salesforce implementation within business operations.
You will work closely with a Program Manager and wider internal teams to ensure clear communication, unified work streams, and long-term client success. This is an advisory and relationship-focused role; while you must be highly knowledgeable about Salesforce and its practical applications within an organization, hands-on technical implementation or coding skills are not required.
Responsibilities
- Lead the account management for a large-scale Salesforce implementation project.
- Manage customer relationships, acting as the primary point of contact to ensure clear communication and alignment.
- Identify opportunities for upsell and ongoing client growth.
- Collaborate closely with a Program Manager and internal delivery teams to orchestrate unified work streams.
- Proactively manage risks, demonstrating the ability to effectively problem-solve and recover when project issues arise.
- Maintain a dedicated focus on the specific implementation project to ensure seamless delivery.
Qualifications
- Large-Scale Account Management: Proven track record of managing major accounts and projects with budgets exceeding £1 million.
- Salesforce Expertise: Deep understanding of the Salesforce ecosystem and its practical business applications (technical implementation experience is not necessary).
- Relationship Building: Exceptional stakeholder management skills with a history of fostering collaboration and long-term client success.
- Problem Solving: Demonstrated ability to navigate complex client dynamics and troubleshoot project challenges efficiently.
- Industry Experience: Open to candidates from any industry background, provided the core account scale and Salesforce knowledge requirements are met.
Required Skills
- Proven experience in advertising agency or in house
- Proven experience in account management
- Strong communication and interpersonal skills.
- Ability to manage multiple stakeholders.
- Salesforce experience
Note: As the end-client is based in France, some occasional travel to France may be required.
IR35 Status: To be determined based on final project scope. - role might be Inside IR35.