We have an exciting opportunity for a General Manager to join our 29-bedded learning disability inpatient service. Working closely with the Hospital Director/Registered Manager and Clinical Lead, you will play a key role in shaping a high‑performing hospital environment supporting safe, effective care and helping drive continuous improvement as part of a forward‑thinking Senior Management Team (SMT).
What were looking for
- Proven leadership/management experience in a hospital, healthcare, social care, or similarly regulated environment.
- Strong working knowledge of governance, audit and compliance, with the ability to support performance against KPIs.
- Confidence leading and coordinating multiple support functions and operational priorities.
- Excellent written and verbal communication skills, with the ability to build strong internal and external relationships.
- Commitment to values-based leadership, promoting dignity, respect, confidentiality and patient rights.
- Desirable: Experience within learning disability services and/or working alongside multidisciplinary clinical teams.
Main duties of the job
- Provide visible, values‑led leadership across non‑clinical and support services, ensuring a safe, welcoming and well‑managed hospital environment.
- Work in partnership with the Hospital Director/Registered Manager and Clinical Lead to support governance, quality, audit activity and regulatory compliance.
- Support effective people management practices including recruitment, induction, training compliance, employee engagement and performance management (with HR support as required).
- Oversee key support functions including administration, housekeeping, catering, maintenance and transport, ensuring services are efficient, responsive and patient‑focused.
- Ensure effective communication systems across the hospital and with Head Office, supporting clear reporting and delivery against agreed targets and KPIs.
- Contribute to service development and the delivery of action plans, supporting a culture of continuous improvement.
About us
- An opportunity to join a supportive, forward‑thinking SMT and make a real difference to peoples lives.
- Autonomy to lead operational improvement and help shape the culture and environment of the service.
- Ongoing development and support within a values‑led organisation.
- Blue light card discounts
- Enhanced annual leave for long service 25 days commencing excluding bank holidays
- Hours: 37.5 Hours
- Location: Cardiff
Job responsibilities
The post holder will assist in creating an environment that is recognised for providing high standards of care in an efficient, effective and commercially viable in‑patient Hospital. The post holder will have a key role in creating this environment in which staff are engaged in the strategy for the Hospital and are clear as to what their individual and collective roles are in supporting the delivery of the strategy. They will demonstrate clear ownership, pride, and team working, underpinned by self‑development which benefits the patients, hospital team and wider organisation. The post holder will be responsible for the line‑management of administrative staff, head of housekeeping, head of catering, head of maintenance and drivers.
Qualifications
- Proven leadership management experience in a hospital, healthcare, social care, or similarly regulated environment.
- Strong working knowledge of governance, audit and compliance, with the ability to support performance against KPIs.
- Confidence leading and coordinating multiple support functions and operational priorities.
- Excellent written and verbal communication skills, with the ability to build strong internal and external relationships.
- Commitment to values-based leadership, promoting dignity, respect, confidentiality and patient rights.
- Desirable: Experience within learning disability services and/or working alongside multidisciplinary clinical teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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