Contract type: Full Time (37.5 hours) - Fixed Term (31/12/2026) Location: Leeds, Leeds International Study Centre Salary: up to £26520 per annum
About the role
The Progression & Engagement Coach's role is to support students' progression needs both face‑to‑face and online. The post holder will be responsible for delivering tutorial sessions, 1-1 support and guidance, and establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to Higher Education. This requires excellent people skills and a good level of administrative ability.
Responsibilities
- Act as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.
- Collaborate within the network to design and create learning materials around study skills, welfare topics, and employability for Academic Success tutorials.
- Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.
- Put interventions in place in relation to attendance in a timely manner and in accordance with the Attendance Policy and accurately record them.
- Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.
- Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.
- Track VLE analytics and gather data on work completion to identify gaps and actions for students.
- Support students in actively taking care of their mental and physical health. Liaise with the Student Wellbeing Team where there are concerns of student welfare.
- Ensure student records are kept up to date and are accurate.
- Support the organisation and delivery of wellbeing, enrichment, transition events.
General duties
- Ensure the smooth running of the reception and other student‑facing environments, dealing with general student queries face-to-face, on the VLE, by email and phone, gathering information from other functional areas, targeting problem areas which lead to poor service, and regularly communicating and reviewing the service with the wider team.
- Work as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and provide support and guidance to team members carrying out the activities.
- Manage effective relationships with stakeholders including key University departments such as Student Support and Admissions.
- Provide resources and support for other teams, as required.
- Provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods.
- Carry out any duties reasonably required by the Senior Leadership Team.
About you
- Bachelor's degree or equivalent experience to demonstrate ability to work and think independently.
- Experience in supporting students in an educational context.
- Experience of creating engaging content and delivering workshops or similar.
- Experience working in a regulated environment.
- Experience in customer service.
Organisational compliance
Study Group is proud of its high standards in safeguarding. For successful applicants, the following checks will be conducted: Criminal Background Check (country specific), two references, ID and Right to Work checks, and education verification.
We are proud to be an equal opportunity employer and strive to create a diverse and inclusive workplace. We are committed to selecting the best person for the job based on skills and experience alone. Your information will be kept confidential and stored securely.
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