At Sweaty Betty, we’re more than just a global activewear and lifestyle brand for women. We’re also a community that believes fitness is a flip‑the‑switch trigger for becoming the woman you want. Leggings and sports bras won’t change the world on their own – but with a grab‑my‑hand, let’s‑go‑for‑it‑now spirit, the women who wear them can.
This is an exciting opportunity for a Retail Operations Manager to join us on our mission to empower women through fitness and beyond by being an inspirational leader that others will learn and grow from.
Responsibilities
- Lead the day‑to‑day Retail Operations activity, supporting the wider Retail Operations team to serve store teams as our customers and enable them to deliver an exceptional, customer‑first experience.
- Build strong, open and collaborative relationships with Store Leadership, store teams and key Support Office stakeholders, working cross‑functionally to solve day‑to‑day operational challenges and deliver the best outcomes for stores and customers.
- Own end‑to‑end communication to stores through our communications platform, ensuring messages are clear, relevant and engaging. Proactively identify when additional or ad‑hoc tools, guidance or resources are needed, delivering these in simple, practical and easy‑to‑use formats.
- Champion continuous improvement across store processes, regularly reviewing, refining and simplifying the way we work. Ensure the SOP library remains up to date, accessible and genuinely useful, while identifying opportunities to improve efficiency and reduce unnecessary complexity.
- Own store activity and workload planning, working closely with Support Office teams to balance commercial priorities with the realities of store life, ensuring workloads are clear, considered and manageable.
- Manage external and third‑party partnerships, ensuring they operate smoothly, deliver against expectations and are effectively communicated to stores where relevant.
- Support spend and budget management across key Retail Overhead cost lines, using insight and analysis to identify opportunities for efficiencies and smarter ways of working.
- Coordinate Health & Safety and Security compliance activity, ensuring actions are delivered consistently and in a way that supports safe, confident and well‑run stores across the estate.
- Support the Head of Retail Operations & Property in building a high‑performance Retail Operations & Property team that puts store teams first, treats them as our customers, and operates with a strong, shared customer‑first mindset.
Must Haves
- Experience in Retail Management or Retail Operations, with a strong understanding of how to support and enable store teams.
- Highly organised with a proactive, solution‑focused approach, able to manage multiple priorities in a fast‑paced environment.
- Strong analytical skills, with the ability to turn data and insight into practical action.
- Confident building collaborative relationships across store teams, leadership, support functions and external partners.
- Experience improving store processes, workload planning or ways of working, with a focus on simplicity and continuous improvement.
- Clear and engaging communicator, with strong written and verbal skills and confidence using Microsoft Office and operational systems.
Extras
- Generous clothing allowance
- 60% off all Sweaty Betty merchandise
- 25 days holiday, plus 8 flexible bank holidays
- 10 days work from anywhere policy
- Company bonus scheme
- Cycle to work scheme
- Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (Following successfully passing probation)
- Enhanced Family Leave policy
- SB Flexible Working: we currently work flexibly between the office and home
DEI Commitment
We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long‑lasting changes necessary. We care about our people, our community and world.
We want to stand up for what we believe in and give our people a platform to use their voices, to actively listen and learn from their perspectives. It also means being committed to equal employment opportunities and ensuring we consider all applicants for jobs and work harder to make our job advertising more inclusive.
Our DEI mission is to embed diversity, equity and inclusion at the heart of our business, to create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners.
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