Be part of the team behind one of the world’s most iconic venues
Constellation, part of Compass Group UK & Ireland, delivers flexible and permanent workforce solutions across hospitality and event businesses throughout the UK and Ireland.
At Constellation, our people are at the heart of everything we do. We build, develop, and deploy high‑quality teams that underpin exceptional guest experiences across some of the UK’s most high‑profile venues.
We’re seeking a driven and people‑focused Regional People Consultant to join our team at The O2, supporting the delivery of a high‑volume, fast‑paced event calendar.
This is a hands‑on, operational role where no two days or events -are the same. You’ll play a key role in ensuring the right people are recruited, onboarded, and deployed effectively to deliver world‑class service across hospitality and retail operations.
The Role
As a Regional People Consultant, you will support the end‑to‑end workforce operation across The O2, working closely within a team of four and wider o2 operational teams to ensure staffing delivery is aligned to event demand.
Key Responsibilities
Workforce Planning & Staffing
- Coordinate end‑to‑end staffing across hospitality, retail, and support functions
- Build strong relationships with venue and operations teams, aligning staffing plans with event requirements
- Forecast staffing needs based on event schedules, ensuring accurate and agile rostering
- Manage staffing assignments through workforce management systems (e.g. Ubeya), including bookings and real‑time updates
- Ensure all events are fully staffed to agreed service levels
Recruitment, Resourcing & Onboarding
- Partner with internal resourcing teams to attract high‑quality candidates
- Support candidate screening, pre‑interviews, and assessment processes
- Assign staff to roles based on skills, experience, and suitability
- Support onboarding and on‑site inductions for new starters
- Build and maintain a strong, reliable variable workforce
Engagement & Performance
- Support employee engagement, attendance, and performance
- Provide on‑site support during event check‑ins and operations
- Gather feedback from stakeholders and contribute to continuous improvement
- Promote a positive, high‑performance team culture
Event Delivery Support
- Be present during events, supporting staffing delivery and resolving issues in real time
- Manage last‑minute changes, absences, and redeployments
- Work closely with operations teams to ensure seamless delivery
General Responsibilities
- Support the wider Constellation and O2 teams across all departments
- Develop an understanding of venue operations and support cross‑functional delivery
- Act as a point of contact in the absence of senior team members, escalating and resolving issues as required
What We’re Looking For
Experience & Knowledge
- Experience in hospitality, events, or high‑volume operational environments
- Understanding of event‑based staffing or workforce coordination
- Experience supporting recruitment or onboarding processes
Skills & Capability
- Strong organisational and time management skills
- Ability to work under pressure and manage multiple priorities
- Confident communicator, able to build relationships with diverse teams
- Strong attention to detail and accuracy
- Proactive problem solver with a flexible approach
Why Join Constellation?
- Work at one of the world’s most recognised live entertainment venues
- Be part of a fast‑paced, high‑energy event environment
- Gain exposure to large‑scale workforce operations
- Opportunities to support wider Constellation venues and events
- 23 days annual leave + time off in lieu
Additional Information
- 40 hours per week, 5 days out of 7
- Evening, weekend, and bank holiday working required
- Predominantly site‑based role at The O2
- Opportunity to support other Constellation venues as required
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