Position
Residence Supervisor for EF (Education First) Oxford Brookes Summer School, summer 2026. Full‑time, 5 days a week, fixed‑term contract from 19 June to 10 August 2026. Accommodation and full board provided.
Responsibilities
- Constant presence at student reception during daytime to ensure smooth running of administration tasks, including preparing arrival information, organising keys, handling student queries.
- Follow up on attendance and welfare checks throughout the day in accordance with EF’s Safeguarding and Missing Student policies.
- Deal directly with residence supplier to resolve issues such as student lock‑outs, report maintenance issues as required.
- Ensure standards of rooms and quality of services are maintained by conducting weekly building and room checks.
- Provide the highest level of customer service at all times.
- Help maintain a cohesive team where different departments liaise and interact effectively and efficiently.
- Re‑allocate any last‑minute booking or changes within residential accommodation on internal allocation system.
- Liaise with external suppliers where cleaning/maintenance issues are reported.
- Ensure allocation information is accurate and sent on time.
- Assist with arrival & departure documents and preparation of keys for all arrivals.
- Ensure access to basic cleaning materials, spare bedding and readiness to perform essential emergency cleaning when required for unexpected arrivals.
- Follow up any disciplinary issues together with the Summer Residence Manager and ensure sanctions are applied in line with EF’s residence rules and regulations.
- Liaise with welfare team regarding any issues reported for residential students.
- Share emergency duty on a rota basis.
Requirements
- Team player who can lead from the front, be outgoing and have great attention to detail.
- Previous experience in a customer‑service environment, ideally working with young people and strong emotional intelligence.
- Passionate about customer service and providing quality.
- Ability to work under pressure and in a high‑paced environment.
- Mindset of going above and beyond, never settling for the status quo.
- Fluent in English.
- All offers are subject to a clear enhanced DBS check and two references.
- Right to work in the UK upon commencement of your contract.
- Live‑in position where accommodation and full board is provided at no extra cost.
Benefits
- Work in a truly international environment.
- Boost your CV with a world‑renowned organisation.
- Regular social events.
- Pre‑summer online and in‑person training.
- Staff encouraged to innovate, take ownership of ideas, and bring them to fruition.
- Ambition nurtured and post‑summer job opportunities available at EF’s year‑round Language Campuses.
- Access to EF Hello language learning.
Equal Opportunity
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. Appropriate suitability checks will be required prior to confirmation of appointment.
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