Administrator
Overview
We are seeking a highly organised and customer-focused Manufacturing Administrator to support our internal sales function. This role plays a key part in maintaining strong customer relationships, ensuring accurate order processing, and supporting the smooth day-to-day running of sales operations.
Key Responsibilities
Account Management
- Act as the primary administrative point of contact for assigned customer accounts
- Build and maintain strong client relationships through excellent customer service
- Support onboarding of new customers, including account setup and documentation
- Respond to customer enquiries relating to orders, pricing, lead times, and delivery schedules
- Assist in resolving customer queries by coordinating with internal departments such as Sales, Operations, Finance, and Logistics
Sales Support & Coordination
- Prepare accurate quotations, proposals, and sales contracts
- Process customer orders and ensure timely and accurate entry into the ERP system
- Monitor order progress and provide proactive updates to customers
- Produce and support sales reports, forecasts, and KPI tracking
- Provide administrative support to the sales team, including meeting preparation, presentations, and follow-ups
Administrative & Operational Duties
- Maintain accurate customer records, pricing, and contract information
- Support invoicing processes, credit checks, and payment follow-ups in collaboration with Finance
- Ensure ERP system data is consistently up to date
- Assist with organising customer visits, meetings, and trade events
Process Improvement
- Contribute to continuous improvement of customer service and sales administration processes
Skills & Experience
Essential
- Previous experience in sales administration, account management, or a similar role
- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- High attention to detail and accuracy
Desirable
- Experience in a fast-paced commercial or sales environment
- Familiarity with sales reporting tools and data analysis
Personal Attributes
- Customer‑focused with a proactive approach
- Strong problem‑solving skills and a positive attitude
- Professional, adaptable, and confident
- High level of ownership and accountability
- Ability to remain calm under pressure
Additional Responsibilities
- Maintain strict confidentiality of customer information
- Adhere to quality standards and company procedures
- Follow health and safety guidelines at all times
- Ensure proper use and care of company systems and equipment
We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels UK is an Equal Opportunities Employer.
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