Key Account Manager

Key Account Manager – Major Supermarket Partnerships (UK‑Wide)

Facilities Services | Full‑time | People‑first, relationship‑led role

If you’re at your best when you’re building long‑term relationships, solving problems before they become problems, and becoming the go‑to person for major retail clients, this could be a brilliant next step.

We’re supporting a leading facilities services provider as they continue to strengthen their partnerships with some of the UK’s biggest supermarket groups. They’re looking for a Key Account Manager who enjoys working with large, complex customers and knows how to balance commercial thinking with genuine, human connection.

What you’ll be doing

• Owning and developing relationships with national supermarket accounts across the UK
• Acting as the trusted point of contact for senior stakeholders — from store operations to regional leadership
• Spotting opportunities to improve service delivery, streamline processes, and add value
• Working closely with internal teams to ensure service levels are consistently high
• Leading account reviews, reporting on performance, and shaping long‑term account strategy
• Helping clients get the very best out of a large, well‑established service operation

This isn’t a role where you’re just “managing” an account — you’re shaping how these partnerships evolve.

What you’ll bring

• Experience managing large retail or supermarket accounts (or similarly complex, multi‑site customers)
• A natural ability to build rapport and communicate with clarity
• Confidence navigating big organisations and balancing multiple stakeholders
• A commercial mindset — you understand how to grow accounts in a way that feels right for the client
• A calm, solutions‑focused approach when things get busy

You don’t need a facilities background — what matters most is your ability to build trust, influence, and deliver consistently.

Why this role stands out

• You’ll work with some of the most recognisable supermarket brands in the UK
• You’ll have autonomy, trust, and the space to shape how these accounts run
• You’ll join a people‑first team that values collaboration, transparency, and doing things properly
• You’ll be part of a business with scale, stability, and a strong reputation in the market

If you enjoy relationship‑driven work, like being close to your customers, and want a role where you can genuinely make an impact, this is one worth exploring.