The post holder will be part of the Administrative & Clerical Team within East Dunbartonshire HSCP, working directly with a multi‑disciplinary and administration team to support the service. The role requires concise, adaptable secretarial and administrative support, excellent communication skills and the ability to relate to a wide range of personalities.
Duration, Location, and Working Pattern
Permanent, Full time
Base location – Kirkintilloch Health and Care Centre
Shift Pattern – 0900‑1700/30
Key responsibilities
- Record and prepare draft minutes of meetings.
- Copy and audio type.
- Deal with telephone and face‑to‑face enquiries from staff, patients, relatives and carers, providing information, directing and prioritising queries to ensure efficient and effective service delivery.
- File / maintain client records in line with standards, including discharges from the service and files from other NHS departments, complying with the Data Protection Act.
- Prepare, plan and organise all aspects of out‑patient clinics where applicable.
- Maintain team diary, appointment systems and office information systems within the department.
Qualifications and experience
Essential
- Minimum 1 year of secretarial experience.
- Standard Grade English or equivalent experience.
- Proficient use of Microsoft Office and Microsoft Outlook.
- Experience of working in an administrative background.
- Keyboard skills requiring a high degree of speed and accuracy.
- Audio typing.
- Excellent interpersonal skills.
- Good planning and organisational skills.
- Excellent communication skills.
- Ability to work as part of a team.
- Ability to prioritise workload and exercise initiative.
- Flexibility.
Desirable
- Experience of working within an NHS environment.
- Understanding of the function of the professions within the multi‑disciplinary team.
What we offer
- Minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e‑learning and classroom‑based courses.
- Enhanced pay for working public holidays.
- NHS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
Equalities and Diversity Statement
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
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