About Goodyear
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Location: Newcastle-under-Lyme
Why This Role Matters
This role plays a key part in delivering safe, efficient and high-quality TruckForce commercial tyre services across the territory. You will ensure our hubs, spokes and mobile operations run smoothly, safely and consistently, while creating an environment where teams feel supported, developed and empowered to do their best work. By balancing operational excellence, customer care and commercial performance, you help ensure we deliver outstanding service to fleet and local customers while strengthening long‑term relationships and trust. Safety, continuous improvement and people development sit at the heart of everything you do.
What You’ll Do
- Lead and continuously improve operational performance across hub, spokes and van operations
- Champion a strong safety culture, ensuring all incidents are reported correctly and preventative practices are embedded
- Deliver excellent customer service across fleet inspections, fitments and account management, aligned to SLAs
- Oversee commercial performance including sales, profitability, margins and cost control
- Manage stock effectively, reducing waste, minimising slow‑moving/obsolete stock and ensuring availability
- Support accurate and timely billing, credit control processes and reduction of aged debt in partnership with relevant teams
- Work closely with Account Managers and Business Development colleagues to enhance service quality and customer outcomes
- Coordinate with EBTS and wider teams to optimise service coverage, including out‑of‑hours support where required
- Maintain strong operational, financial and administrative controls across all activities
- Develop and support a high performing, engaged team through coaching, training and clear development pathways
- Collaborate with regional and national stakeholders through meetings, calls and shared initiatives
What we’re looking for
- Experience in the tyre industry or a similar fast‑paced, field service or automotive environment
- Proven ability to lead and support teams (circa 10+ people), with a collaborative and people‑focused leadership style
- Strong commercial awareness, with confidence managing budgets, margins and operational performance
- Practical problem‑solving skills with a calm, solutions‑focused approach
- Strong customer relationship skills, with a focus on service quality and long‑term partnerships
- Comfortable working in a dynamic environment with flexibility around working hours, travel and occasional weekend work
- Organised, proactive and able to work with a high level of autonomy while staying connected to wider team goals
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
#J-18808-Ljbffr