Specialist Customer Operations Support

336749

Salary starting at £27,263 and a company pension scheme with highly competitive contribution rates.

Job reference number 336749

Full time, Permanent.

Location

• Scottish Parcel Hub - Canyon Road, Excelsior Park, Netherton Industrial Estate, Wishaw ML2 0XX
• North West Super Hub - Unit 1, Catalina Approach, Great Sankey, WARRINGTON WA5 3UY
• South West Parcel Hub - Western Approach Business Park, Severn Beach, Bristol, BS35 4GG
• Princess Royal Parcel Hub – Blackmore Drive, North Circular Road, London, NW10 7RH
• Midlands Super Hub – DC 5, Drift Drive, Crick, Northampton, NN6 7HQ
• Yorkshire Parcel Hub - Yorkshire Parcel Hub, Silkstone House, Express Way, Wakefield Europort, Normanton, Wakefield, WF6 2XX

Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.

Role Overview

Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection booking, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.

Furthermore, you will work with the relevant internal departments - Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.

Working Hours

Full time 40 hours per week. Attendance is Monday & Friday, hours between 13:20 - 10:00 and Saturday & Sunday hours between 09:20 - 22:20 (flexibility is required regarding start and finish times).

Key Requirements

• A confident and professional telephone manner.
• Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
• Be able to work to tight deadlines.
• Be flexible and able to react to customer and business demands as required.
• Have a desire to provide excellent customer service.

Equal Opportunity

We are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: Tuesday 5th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.

#J-18808-Ljbffr