Your new company
A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in the Royal Victoria Hospital. This is a full time night shift position
Your new role
As an Emergency Department Support Officer, you will play a key role within a busy multi-disciplinary team, ensuring a smooth, welcoming and well-organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance will be the first point of contact for patients arriving to the department-providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit.
Key responsibilities include:General Duties
- Deliver excellent customer service and greet patients warmly on arrival.
- Communicate effectively with clinical teams to support patient care needs.
- Help maintain a safe, tidy and organised department, including monitoring equipment and the environment.
- Keep patients informed of delays or changes to their care pathway.
- Manage departmental stock levels and ensure supplies are readily available.
Clerical Duties
- Respond promptly to phone calls and patient enquiries.
- Take arrival details for ambulance patients.
- Maintain notice boards and dispose of outdated materials.
- Book patient transport (e.g., ambulance services, taxis, family arrangements).
- Follow-up on test results were required.
- Maintain clerical stock and order supplies as needed.
- Page specialist teams when requested.
- Provide cover for other reception areas during staff shortages.
- Manage confidential waste and scan essential patient documentation in real time.
- Report IT issues and follow up to resolution.
Cleaning & Environmental Support
- Help ensure a clean, safe and presentable department at all times.
- Alert staff to required cleans or spillages.
- Keep workstations and storage areas tidy and organised.
- Report cleanliness issues promptly to senior staff.
- Assist with linen management, scrub suit levels and general equipment checks.
- Coordinate minor maintenance requests with Estates teams.
Catering Support
- Liaise with kitchen and nursing staff regarding meal requirements.
- Report catering issues where necessary.
Training & Development
- Participate in mandatory training and regular appraisal.
- Continue personal development to support service needs.
- Undertake training related to supplies, systems and departmental processes.
What you'll need to succeed
Essential:
- Four GCSEs (A-C / 9-4) including English OR at least two years' administrative experience.
- Experience using Microsoft Office applications.
- Strong communication skills and a professional approach.
- Ability to work effectively within a team.
- Strong organisational skills with the ability to prioritise tasks.
- Ability to remain calm and efficient in a fast-paced environment.
- Initiative and problem-solving skills.
Desirable:
- Experience working in a healthcare or multi-disciplinary team environment.
What you'll get in return
- Belfast- based in Royal Victoria Hospital
- Full-time role- night shift rota
- £17.22 per hour
- Full time role with immediate start
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Skills:
Admin Emergency Dept Customer Service
Benefits:
£17.22 per hour
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