Customer Service Advisor

Customer Service Advisor

Location: Belfast

Pay Rate: £13.97 - £32.55 per hour (depending on shift pattern)

Contract: Temporary, ongoing

Start Date: 05 May 2026

Hours: 37.5 hours per week (5 days over 7, including weekends & bank holidays)

About the Role

We're offering a rare opportunity to join the UK's largest and most trusted telecoms provider, supporting critical emergency services that operate 24/7, 365 days a year.

In this role, you'll be supporting 999/112 emergency calls, Directory Enquiries (118500), and Relay UK, helping ensure people get the right help when they need it most. This is not a standard call-handling role-it's a vital public service position where your calmness, accuracy and empathy can genuinely save lives.

You'll work with people who may have communication difficulties, providing real-time voice-to-text support with absolute confidentiality and professionalism.

Key Responsibilities

• Act as the first point of contact during critical and emergency situations
• Accurately route callers to the appropriate emergency service
• Type real-time conversations with high speed and accuracy
• Remain calm, focused and empathetic under pressure
• Follow structured processes and protocols at all times

What We're Looking For

You'll thrive in this role if you can:

• Communicate clearly, calmly and empathetically
• Stay composed in emotionally challenging situations
• Follow procedures accurately and consistently
• Type at least 50 words per minute with 98% accuracy
• Work confidently as part of a 24/7 operational team

Shift Patterns

• 4-week rotating rota
• Shifts scheduled between 10am to 9pm; 12pm to 11pm; or 2 week rotation of 8am to 7pm and 12pm to 11pm.
• Includes some weekend working and rest days
• Designed to support a range of lifestyles

Training

• Full-time paid training: 37.5 hours per week for 4 weeks
• Training may include mornings and evenings
• 100% attendance required for the first 4 weeks

Ready to Make a Real Difference?

If you're looking for meaningful work where every shift matters, this is your opportunity to support people at their most critical moments.

Apply today and become part of a team that truly makes a difference.

Equal Opportunities Statement

We are proud to be an inclusive employer and welcome applications from all backgrounds. We are committed to building a diverse team that reflects the communities we serve.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Skills:
Customer Services Belfast Full time Call Centre

WHJS1_NI