Store Manager

Hours

40 hours per week, working any 5 out of 7 days, including bank holidays and weekends

Salary

Circa £38,000 per annum DOE, with the opportunity to earn quarterly bonus

Role

We are seeking an experienced and dedicated Store Manager reporting into the Regional Sales Manager. You will inspire and develop our high performing team of up to five staff members as well as uphold our brand’s reputation for luxury and excellence. In this role, you will oversee daily store operations, drive sales performance, and ensure an exceptional customer experience. Join us in delivering craftsmanship and joy through a passionate team committed to excellence.

About Our Brand

BrandNeve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sa.
Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom‑made diamond jewellery to mark life’s milestones. Our designs are made‑to‑order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever‑expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.

Our Values

• Values Celebrate the Moment - We honour life’s milestones by creating meaningful, joy‑filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect - We build trust through honesty, care, and respect in all relations.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

How You’ll Contribute

• Leadership & Team Management - Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment.
• Client Experience, Feedback & Improvement - Ensure all clients are warmly welcomed and their needs understood through consultative selling and responsive service, while actively gathering feedback on in‑store experiences and products to identify and implement improvements that elevate service standards and operational excellence.
• Product Knowledge - Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team’s product expertise.

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