Store Manager

About The Role

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Great choice, outstanding value, market leading customer service. That’s Topps Tiles. We are ambitious and fast-moving as a business, continuously investing to give our teams the tools to stay ahead of the competition with exciting plans for the future. We offer high quality on-trend products sourced from around the world and value-driven service. If there’s a recipe for success, that’s ours: passionate, enthusiastic, anything-for-the-customer people. People like you.

What we’re looking for

• As Store Manager, you’ll make sure that your store is an inspiring place to shop; wow customers with amazing choice and friendly, knowledgeable service. You’ll lead and motivate a close-knit team, support, train and develop them, and help them exceed sales and profit targets through inspirational customer service. Sales come through great service, always have done, always will. An interest in creativity or interior design helps in visualising customer projects using in-store technology.
• You’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store and continuously look for ways to improve as an individual, as a team, and as a store. We’re looking for ambition and for Store Managers who want their store and team to be the best in the land.
• No two days are the same — you may be getting creative or helping with traders. Lifting tiles and putting away deliveries are part of the job.

Who you are

You know retail and have had full P&L responsibility with a track record of delivering outstanding customer service and strong financial results. The two go hand-in-hand: sales come through service, and we place great importance on customer experiences.

You’re commercially aware with the business acumen to stay ahead of the competition and set your store apart. You’re a can-do, will-do leader who drives performance through clear leadership, coaching and people management.

What we’ll do for you

In a culture where hard work is recognised and results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and increase your base wage.

Benefits include generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service, and a wide range of other benefits. We promote from within and offer an individual development plan and training. Flexibility to cover store opening hours (including weekends) and other stores is required, with no evening work or Christmas Eve/Boxing Day shifts.

Who we are

Topps Tiles is the UK’s leading tile specialist offering high-quality on-trend products. We have over 1,500 specialist experts and more than 350 stores nationwide. We are committed to career opportunities, outstanding service and great value, driven by brilliant, friendly, knowledgeable people.

Due to health and safety reasons and the nature of store work, we invite applications from those aged 18 or over.

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