Team Secretary - Business Support

Overview

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The post holder will be part of the Business Support Team within East Dunbartonshire HSCP, working directly with the multi-disciplinary/multi-agency team to support the service. It is essential that the post holder has excellent communication skills with the ability to relate to a wide range of personalities.

New employees will undertake an induction/training programme. This will be a minimum of 4 weeks depending on the department and location.

The Role

The post holder will be part of the Administrative & Clerical Team within East Dunbartonshire HSCP, working directly with the multi-disciplinary and administration team to support the service. The post holder will be required to provide an effective and efficient secretarial and administrative service to all members of the team. It is essential that the post holder is a proficient typist with excellent organisational and communication skills with the ability to relate to a wide range of personalities.

Duration, Location, and Working Pattern

Permanent, Full time

Base location - Kirkintilloch Health and Care Centre

Shift Pattern - 0900-1700/30

Key Responsibilities

1. Provide a high quality secretarial and administrative service for the multi-disciplinary/multi-agency team to ensure efficiency in patient care within the HSCP.
2. Record and prepare draft minutes of meetings.
3. Copy and audio typing.
4. Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
5. Filing/maintaining client’s records in line with standards, including discharges from the service, and/or files from other NHS departments complying with the Data Protection Act.
6. Prepare, plan and organise all aspects of out-patient clinics where applicable.
7. Maintain team diary, appointment systems and office information systems within the department.

Knowledge, training, qualifications and/or experience

Essential

• 1 year’s secretarial experience
• Standard Grade English or equivalent experience
• Proficient in use of Microsoft Office Software including Microsoft Outlook
• Experience of working in an administrative background
• Keyboard skills requiring a high degree of speed and accuracy
• Audio Typing
• Excellent interpersonal skills
• Good planning and organisation skills
• Excellent communication skills
• Ability to work as part of a team
• Ability to prioritise workload and exercise initiative
• Flexibility

Desirable

• Experience of working within a NHS environment
• Understanding of the function of the professions within the multi-disciplinary team

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

Contact

Jacqueline Hughes, HSCP Administrator - Jacqueline.hughes3@nhs.scot - 07976929865

Important notice

This post may close early due to the volume of response. We will not be able to provide shortlisting feedback.

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