IT Business Analyst - Apprentice UK

Who are we?

A trusted partner at nearly three million customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions, data‑driven insights and personalized service to advance food safety, maintain clean and safe environments, optimise water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets.

Ecolab's digital ecosystem is expanding rapidly as customer‑facing connected devices grow across Europe. Ensuring accurate, high‑quality data in our Configuration Management Database (CMDB) in ServiceNow is essential for automation, operational excellence, and service reliability.

The Business Analyst Apprentice will support the Digital function in improving data quality, strengthening digital processes, and contributing to initiatives tied to mobile services, device lifecycle, and enterprise data governance. This role will receive structured training (20% off‑the‑job) while gaining hands‑on experience across Digital, ServiceNow, Mobile Services, and Data Management teams.

What you will do:

• Validate CMDB entries sourced from MDM, ensuring completeness, consistency, accuracy, and correct timestamps.
• Support automated onboarding of customer and device data, ensuring metadata is accurate in the CMDB.
• Support workshops, requirements gathering, and cross‑functional sessions to understand business needs and pain points.
• Contribute to both waterfall and agile delivery approaches depending on project needs.
• Act as a liaison between business units, IT, platform owners, and MDM teams to ensure alignment on data and process requirements.
• Participate in testing phases to validate tool functionality and data mapping logic.
• Work with Digital Asset Teams, Mobile Services, Engineering, and key divisions such as Pest, Institutional, Supply Chain, and FSS.
• Prepare data quality dashboards and summaries to highlight risk areas and improvement opportunities.
• And other related duties, with guidance and training provided.

Location

United Kingdom (flexible within UK business sites)

No immigration sponsorship available for this role

What you will need:

• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Strong organisational skills with ability to prioritise.
• Critical thinking and structured problem‑solving.
• Ability to work independently and take initiative.
• Confident presenting ideas and findings.
• ServiceNow, CMDB and MDM concepts.
• BI reporting tools.
• MS Excel, PowerPoint, Word.
• Basics of API and data flows.
• Exposure to automation and data governance frameworks.

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action. Our goal is to fully utilise minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Own your future. Impact what matters.

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