Overview
Senior Technical Sales engineer, IT Systems — Reporting to: Application Engineering Manager, IT Systems
Responsibilities
- Deliver technical support and training to our valued customers and Sales teams in the region, ensuring a deep understanding of IT Systems products and solutions.
- Take a leading technical role in complex Multi-Line of Business projects, collaborating seamlessly with Application Engineering teams from other business units.
- Identify, support, and coordinate third-party suppliers for technical solutions in Multi LOB projects, helping to enhance our offerings and bridge solution gaps.
- Empower Sales teams with pre-sales technical support for proposals, quotes, and tenders, ensuring customer needs are fully addressed.
- Offer technical expertise for medium-sized projects and strategic accounts across EMEA and worldwide, collaborating closely with sales professionals.
- Develop innovative and cost-effective applications for IT Systems products, creatively addressing customer requirements when standard products may not be suitable.
- Organize and host engaging events to showcase Vertiv products and technologies, connecting with audiences of all technical backgrounds.
- Collaborate closely with consultants to understand their unique needs and develop effective solutions together.
- Demonstrate technical leadership in IT and Edge solutions, reviewing, modifying, and designing alternative approaches when standard offerings do not meet requirements, together with the LOB engineering team.
- Mentor and support team members, fostering a collaborative environment for learning and professional growth in specialized areas.
- Exhibit strong technical leadership and serve as a clear role model in managing IT Systems projects.
- As the Senior Technical Sales Engineer, you will be an essential team member, leading key and critical projects, and serving as the escalation point for both direct and extended teams.
Role Description
- Job title: Senior Technical Sales engineer, IT Systems
- Reporting to: Application Engineering Manager, IT Systems
- Role Statement: see responsibilities above
Key Duties
- Cultivate and manage relationships between Sales teams and the Line of Business, fostering collaboration and mutual success.
- Establish yourself as a trusted adviser, building and maintaining strong relationships with customers, partners, and consultants throughout EMEA and globally.
- Participate in customer meetings alongside Sales Managers as a technical authority, providing valuable insights and guidance.
- Create engaging product and application presentations for customers and consultants, showcasing our solutions and expertise.
- Regularly visit consultants, nurture relationships, and collaborate in developing effective solutions to their challenges.
- Provide technical training for sales teams and customers to enhance their knowledge and capabilities.
- Organize and host impactful events and webcasts showcasing Vertiv products and technologies, connecting with diverse audiences.
- Collaborate with Product Management and Sales teams to provide feedback on current products and offer valuable input for new product development.
- Stay abreast of market trends and competitor activities to ensure our offerings remain competitive and relevant.
- Continuously develop your knowledge and expertise in IT SYSTEMS solutions, contributing to our innovative and forward-thinking team.
Qualifications and Work Experience
- Educational Background: A bachelor’s degree in engineering (electrical, electronics, telecommunication, or computer systems) is required.
- Professional Experience: Minimum of 8 years of hands-on experience in IT SYSTEMS products and installations, with a focus on Data Center environments or equivalent.
- Additional Expertise: Experience in Thermal and Power systems, especially within Data Center environments or comparable sectors, is highly valued.
- Relevant Industry Experience: Demonstrated success in adjacent markets and similar positions is advantageous.
Basic Skills
- Language Proficiency: Fluent in local language and English, with strong written and verbal communication skills.
- IT Competency: Proficiency in Microsoft Word, Excel, and PowerPoint, with a strong customer and sales mindset.
- Communication & Presentation: Excellent communication and presentation abilities.
- Requirement Engineering: Strong skills in requirement engineering.
- Technical Drawing: Proficiency in technical and conceptual drawing, particularly with Visio and CAD.
- Industry Knowledge: Knowledge of industry standards and best practices (e.g., EN50600, Uptime Institute Data Centre Tier Certification, CDCDP) is essential.
Core Competencies
- Customer focus with a commitment to understanding and fulfilling needs.
- Hands-on IT systems experience, contributing valuable knowledge.
- Project lifecycle expertise: quoting, proposing, installing, and managing projects.
- Discipline, self-motivation, and proactive work ethic.
- Ability to balance long-term vision with short-term objectives and prioritize accordingly.
- Strong organizational skills and adaptability in a decentralized environment, thriving in collaboration.
- Relationship-building across all organizational levels.
- Proficiency with internal Vertiv tools (C1, ETO Works, Oracle Sales Cloud, etc.).
- Experience with Visio, AutoCAD, or CAD systems for technical visualization.
- Awareness of industry standards and contractual regulatory matters.
- Acting as a technical speaker at internal and external events, presenting solutions and trends in the data center space.
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