We are looking for an Engagement Consultant to join our Sales team to work from our Stockton‑on‑Tees office.
The role holder should be a confident and results‑driven telesales marketing consultant to engage potential customers, promote our products or services, and convert leads into sales opportunities. The primary focus is making outbound calls to generate qualified leads, book appointments for Sales Consultants, and drive attendance to marketing events.
This is a high‑energy, phone‑based role where success is measured by calls made, appointments booked, and attendees confirmed. You’ll play a critical role in filling sales diaries and ensuring strong turnout for marketing‑led events.
Duties & Responsibilities
Lead Generation and Appointment Setting
- Make a high volume of outbound calls to targeted prospect lists
- Follow up with emails to confirm agreements made
- Qualify leads and book appointments directly into Sales Consultants’ diaries
- Clearly explain products, services, or solutions to generate interest
- Ensure all booked appointments meet agreed qualification criteria
- Confirm, remind, and follow up appointments to maximise attendance
Event Promotion and Attendance
- Proactively call prospects and customers to promote upcoming events
- Secure registrations and confirmations for webinars, workshops, and in‑person events (when required)
- Follow up with registered attendees to reduce no‑shows
- Capture feedback and next steps post‑event
Campaign Execution & Data Management
- Work from marketing campaigns, call lists, and lead databases
- Accurately log all calls, outcomes, and notes in the CRM system
- Track call volumes, appointments booked, and attendance conversion
- Collaborate with Sales and Marketing to improve scripts and messaging
KPIs
- Performance in this role will be measured against clear, achievable targets, which will increase as proficiency and confidence develop. KPIs will include, but be limited to:
- Outbound call volume (daily and weekly targets)
- Qualified leads generated
- Appointments booked for Sales Consultants
- Appointment attendance rate (show vs. no‑show)
- Event registrations secured
- Event attendance conversion
- Data accuracy and CRM compliance
- Quality of lead qualification in line with agreed criteria
- Targets will be reviewed regularly and adjusted in line with experience, performance, and business requirements, with ongoing coaching and support provided
Essential
- Proven experience in telesales, telemarketing, lead generation, or appointment setting
- Confident and professional telephone manner
- Strong persuasion and objection‑handling skills
- Target‑driven and comfortable working to daily call and booking KPIs
- Excellent organisational skills and attention to detail
- Experience using CRM systems
Desirable
- Experience booking appointments for field or desk‑based sales teams
- Experience promoting events or driving webinar attendance
- B2B telesales or outbound marketing experience
Benefits
- Competitive basic salary with good progression options
- Unlimited paid holidays
- Hybrid working
- Medicash Cash Plan covering medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy – up to £995 per year, fully covered by us
- Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
- Office environments in Stockton‑on‑Tees and Manchester that are dog‑friendly
- High‑performance MacBook
- Monthly treats such as Amazon vouchers, PlayStation credits, ASOS, H&M, and Just Eat – available to all employees
- Free daily breakfast, fruit, hot and cold drinks and protein shakes
- Weekly free brunch and lunch
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle‑to‑work scheme
- EV Car scheme
- Discounts across our brands
- Regular team social events
- Training & development opportunities
Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.
We believe passionately that a diverse workforce is central to our success, so we welcome applications from all sections of the community.
#J-18808-Ljbffr