Bereavement Support Manager, PROSPECTUS

Prospectus is pleased to be partnering with our client, the UK’s first childhood bereavement charity, providing specialist bereavement support services to bereaved children and young people since 1992. They are currently looking to recruit two Bereavement Support Managers to oversee the delivery of their On Demand Bereavement Support Service.

Responsibilities

As a Bereavement Support Manager, you will oversee the effective and efficient running of the charity’s On Demand Bereavement Support Service which includes Helpline, Live Chat and ASK email. You will be responsible for managing and coordinating a small team of staff and volunteers (all working on a remote basis) and will ensure the service is adequately staffed to provide on‑demand support services when required. In addition to line managing the On Demand Bereavement Specialists, the post holder will also work as part of the delivery rota to support the team directly, provide real‑time guidance, and cover frontline service gaps. This blended role combines hands‑on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care.

Qualifications

To be considered for this role, you will have extensive experience of working with children, young people, and families in either a bereavement or a similar field at a managerial level, and will have a significant awareness and knowledge of the emotional and psychological impact of bereavement and loss. You will have a Level 5 Foundation Degree, HND or Diploma of Higher Education as well as a current registration with a professional body (i.e. HCPC, BACP, UKCP, ACP). Overall, you will be a collaborative, compassionate manager, passionate about delivering high‑quality support services to vulnerable people.

Application

To apply for this exciting opportunity, please initially apply with your CV (supporting statements are not required at this stage).

Employment Details

This is a full‑time role, working 35 hours per week (mix of early/late shift pattern to cover operation hours of 8am to 8pm).

Inclusive Employment

The organisation is passionate about being an inclusive and supportive employer for staff from all backgrounds and circumstances, and welcomes applications from individuals who bring fresh perspectives and experiences. They particularly encourage applications from people who identify as Black, Asian, or from a minority ethnic background, who are under‑represented in the organisation. The organisation is committed to building inclusive and diverse organisations and welcomes applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

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