Brand Consultant, Southampton
Where passion meets premium – join our team!
Location: JOHN LEWIS SOUTHAMPTON, UNITED KINGDOM
Employment Type: PART TIME (30 hours over 4 days, Thursday to Sunday)
About Le Creuset
At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.
Role Summary
Join the vibrant world of Le Creuset as a Brand Consultant, where you’ll take full ownership of the “kitchen” for your designated account, ensuring every operational ingredient blends perfectly to showcase our Brand at its best. Working side‑by‑side with your National Merchandiser Executive, you’ll help cook up exceptional sales results, serve outstanding customer experiences, and keep our Brand looking premium and perfectly presented on the “shop‑floor menu” at all times.
Key Responsibilities
Daily Responsibilities
- Welcome every customer into the “kitchen” with warmth and enthusiasm, guide them through our product “menu,” support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets.
- Present and “plate up” Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat.
- Follow Le Creuset and Store visual merchandising “recipes,” including range guides, POS materials, and product storytelling, while also:
- Keeping displays spotless, bright, and appetising.
- Ensuring shelves are always fully “stocked up” with fresh product.
- Ticketing items clearly and accurately, no missing ingredients!
- Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter.
- Serve up exceptional product knowledge using Le Creuset’s sales “techniques”, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique.
- When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do.
- Handle customer queries and complaints, whether in‑store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied.
- Immediately report any customer complaints or product issues to the Senior National Account Manager or Customer Service team, ensuring nothing gets left to simmer unattended.
Seasonal Responsibilities
- Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations.
- Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams, helping cook up creative merchandising solutions ready for launch.
- Provide a weekly update call to the Senior National Account Manager to keep everything running smoothly behind the scenes.
- Assist with stock takes as directed, ensuring every count is measured precisely and follows company guidelines, no missing ingredients allowed.
Qualifications
Behaviours & Traits
- Retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen.
- Background in cookware sales adds extra depth to your flavour, and familiarity with the current Le Creuset range is a plus.
- Genuine passion for cooking, love for great food, tools and sharing enthusiasm with every customer.
Skills & Qualifications
- Solid numerical and literacy abilities to keep every recipe accurate and on track.
- Confident verbal communication to serve information smoothly to both colleagues and customers.
- Exceptional customer service skills to deliver warm, memorable experiences that keep guests coming back for more.
Other Requirements
Availability to work a set “service schedule” of four days per week, from Thursday through Sunday.
Benefits
At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork. Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.
Diversity and Inclusion Statement
We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.
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