Campus Hub Officer

Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community.

The successful candidate will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers.

This is a permanent, part-time position working 17.5 hours per week. From time to time, there may be a requirement to work up to 6pm and on the occasional Saturday.

As Our Campus Hub Officer, you will support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration); assist with in person student enrolment and registration management (including late starters), and issue ID cards, delivering a positive welcome experience for all students; accurately triage and escape complex or personal support queries in line with the service management framework; and help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers’ fair, workshops, information sessions and on campus assessments.

Qualifications

• Experience providing frontline customer service or student support, ideally in a higher-education or service environment
• Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience
• Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues
• Experience handling face-to-face enquiries, ensuring professional and efficient resolution
• Ability to use initiative and problem-solve within established procedures, escalating appropriately when required

This is an on-campus role with no opportunity of hybrid/remote working.

Benefits

Along with a competitive salary of £27,000 pro rata, you’ll enjoy:

• A generous annual leave entitlement of 30 days (pro rata) plus bank holidays
• Access to a wide range of staff and student discount platforms
• Private medical scheme and life assurance
• Contributory pension scheme
• Season ticket loans and student discounts

Be part of a diverse and inclusive community. We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

#J-18808-Ljbffr