FTE - open to part-time or full-time
Office-based position
Are you a qualified counsellor looking for a company that will invest in your development and career progression?
Job Overview
Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - hour can be counted towards BACP accreditation.
Day to Day Responsibilities
- Providing an efficient and effective telephone counselling service to all callers
- Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
- Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution
Essential Skills and Competencies
- Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
- 12 months post qualification experience
- Registered member of the BACP or equivalent (or COP booked)
- Relevant telephone experience
Benefits
- 25 days' holiday, plus bank holidays
- Day off on your birthday
- Cash plan for you (and your children, if any)
- Holidays increase after 2- and 5-year service
- Contractual sick pay
- Private medical insurance after 5 years' service
- Pension Plan and Life Insurance
- Pension plan contributions increase after 5- and 7-years' service
- Holiday season bonus after 3 years' service
- Profit share scheme
- Season ticket loan scheme
- Cycle to work scheme
- Access to Employee Assistance Programme
- Company incentives, access to discount schemes
- Social sessions on the last Friday of the month with free food and drink
- Free 24/7 onsite gym
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body)
- Support with revalidation and CPD
- Funding support with training and development
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