Complaints and Customer Support Officer

Overview

Are you passionate about delivering exceptional customer service? Do you thrive in roles where you can make a real difference by resolving customer concerns and improving services? If so, we want to hear from you! Warwick District Council is looking for a dedicated Complaints & Customer Support Officer to join our Housing, Health, and Communities team. In this role, you will be the first point of contact for managing customer complaints, working closely with tenants, leaseholders, and internal departments to resolve issues effectively and professionally.

Responsibilities

• Investigate and resolve customer complaints in line with Housing Ombudsman guidelines.
• Collaborate with the Customer Services Team Leader to recommend service improvements.
• Support customer engagement initiatives, including feedback collection and analysis.
• Produce clear, professional responses to customer complaints, ensuring compliance with Council standards.

About You

• Strong communication and interpersonal skills to handle challenging conversations.
• Proven experience in customer service or complaint handling, ideally within housing or public services.
• Excellent organisational skills to manage a varied caseload and meet strict regulatory deadlines.
• A commitment to delivering outstanding customer care and improving services.

What We Offer

• A competitive salary and benefits package.
• Flexible working arrangements, including hybrid working.
• Opportunities for personal and professional development.
• A supportive team environment where your contributions will make a real impact.

Join us and play a vital role in enhancing customer satisfaction and helping us deliver excellent services across Warwick District.

If you have any questions or wish to have an informal discussion, please contact Tracy Honey by email tracy.honey@warwickdc.gov.uk or telephone on 07394 402055

Closing Date 10th May 2026

Interviews: 13th May 2026

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