Operations Manager

Derby Mickleover Hotel, Signature Collection By Best Western

Check out the hotel on our virtual tour!

The Opportunity

We are seeking a highly motivated and experienced hotel operations manager to lead our team and ensure the smooth running of our hotel. The successful candidate will be responsible for overseeing all hotel operations, managing department heads and staff, and delivering an exceptional guest experience.

Responsibilities

• Overseeing all hotel operations including front desk, housekeeping, food and beverage, and maintenance
• Managing and developing department heads and staff to ensure efficient and effective operations
• Maximizing revenue streams and controlling costs to meet financial goals
• Ensuring compliance with legal requirements and regulations
• Developing and implementing strategies to improve guest experience and satisfaction
• Handling guest complaints and ensuring prompt resolution
• Developing and maintaining relationships with key stakeholders including vendors, suppliers, and community members
• Participating in the development and implementation of hotel policies and procedures
• Developing and implementing crisis management plans and protocols

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

• Enjoys leading people and operations, not just managing tasks
• Thrives in a role with accountability, autonomy and responsibility
• Has strong commercial awareness alongside genuine care for guest experience
• Is calm and confident under pressure and able to make clear decisions when it matters most
• Takes pride in building capable teams and developing future leaders
• Understands the importance of structure, consistency and standards in a successful hotel operation
• Finds purpose in creating environments where both guests and teams feel safe, valued and well supported

If you’re a confident hotel leader who enjoys balancing people, performance and standards — and wants to make a visible impact on both guest experience and team culture — this role offers challenge, purpose and progression.

Hotel

Located to the west of Derby, just three miles from the city centre and a 10-15 minute taxi ride from the main Derby train station, the Derby Mickleover Hotel, part of the Signature Collection By Best Western, offers an excellent location with superb transport links.

With the stunning Peak District National Park on your doorstep, it’s perfect for romantic strolls or seasoned walkers. You can also relive the drama of Pride and Prejudice by visiting the magnificent Chatsworth House or seek thrills with the family at nearby Alton Towers.

The hotel features 99 light, contemporary rooms, blending neutral tones with warm splashes of colour and superb bathrooms. This includes nine luxury suites and 15 good value family rooms.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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