Customer Service Team Leader — Hybrid London Office

Zopa Bank is seeking a Customer Service Team Leader to manage an in-house team responsible for handling complex customer enquiries. This role focuses on delivering exceptional customer experiences while supporting team development. The position requires excellent leadership, analytical skills, and a proven track record in customer service. The role offers a hybrid work model, with work required in the London office 2-3 days per week, and the opportunity to work from abroad for up to 120 days per year. #J-18808-Ljbffr