Overview
Holiday Inn Milton Keynes - Central
Check out the hotel on our virtual tour!
The Opportunity
We are seeking an experienced, confident and people‑focused Leisure Club Supervisor to support the day‑to‑day running of our leisure club. This role plays a key part in ensuring guests enjoy a safe, welcoming and well‑organised experience, while team members feel supported, motivated and clear in their roles.
What You’ll Be Responsible For
- Overseeing the day‑to‑day operations of the leisure club, ensuring smooth and efficient service delivery
- Managing staff schedules to ensure appropriate cover and a balanced team presence
- Supporting the upkeep of the club, ensuring facilities and equipment are safe, clean and in good working order
- Providing visible, supportive leadership to the leisure team, helping them feel motivated, confident and engaged
- Delivering excellent customer service and responding to guest queries or concerns in a calm, professional and solution‑focused way
- Supporting the development and delivery of marketing and promotional activities to attract and retain members
- Leading regular team briefings to share updates, reinforce standards and encourage open communication
- Ensuring strict adherence to health and safety procedures, protecting the wellbeing of guests and colleagues at all times
- Assisting with the recruitment, onboarding and training of new team members
- Providing regular feedback and reports to the Leisure Club Manager on performance, standards and guest experience
Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Potential Career Development Plans & Apprenticeships
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who This Role Is For
This role would suit someone who:
- Enjoys being a visible presence on the floor and supporting others day‑to‑day
- Understands that positive guest experiences come from calm, clear and supportive leadership
- Is confident supervising people while remaining approachable and fair
- Can balance operational tasks with people‑focused responsibilities
- Communicates clearly and adapts their approach to different situations and personalities
- Stays organised and calm when the environment is busy
- Takes pride in maintaining standards and supporting a welcoming, safe environment
- Is looking to progress their career within leisure, hospitality or wellbeing environments
Hotel
Situated in the heart of Milton Keynes’ business and shopping district, the hotel is a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also conveniently just a 30‑minute drive away. For business travelers, the hotel’s proximity to companies like Argos and Santander is ideal, and the 9 flexible conference rooms in the Academy conference center can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII codebreaking center, just a 10‑minute drive away. Shopping enthusiasts will appreciate the nearby Intu Milton Keynes Shopping Center mall, which offers a variety of high‑street shops. For those seeking adventure, the indoor Snozone provides an opportunity to try skiing.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
#J-18808-Ljbffr